Refund policy

At Raues Leather, we want you to be happy with your purchase. If you need to return an item, please read our returns policy below.

30-Day Returns

We offer a 30-day return period, which means you have 30 days from the date you receive your item to request a return.

To be eligible for a change-of-mind return, your item must be in the same condition that you received it, unworn or unused, with all original tags attached and in its original packaging. You will also need your receipt or proof of purchase.

Change-of-Mind Returns

If you change your mind about a purchase, you may request a return within 30 days of receiving your item, provided it meets our return conditions.

Customers are responsible for all shipping costs associated with change-of-mind returns, including the cost of returning the item to us. We recommend using a trackable shipping service, as Raues Leather cannot be responsible for items lost or damaged in transit when returned by the customer.

Please contact us at andre@rauesleather.com.au before sending any items back. We will provide instructions for your return. Items sent back without prior approval may not be accepted.

We do not offer exchanges. If you would like a different item, please return your original item in line with this policy and place a new order.

Faulty, Damaged or Incorrect Items

Please inspect your order upon arrival and contact us as soon as possible if your item is faulty, damaged or incorrect.

If an item is faulty, damaged or incorrectly supplied, please email andre@rauesleather.com.au with your order details and a description of the issue. Photographs may also help us assess the problem.

Where a return is required for a faulty, damaged or incorrectly supplied item, Raues Leather will cover the reasonable return shipping costs and provide instructions on how to proceed.

Your rights under Australian Consumer Law are not affected by this policy. Depending on the circumstances, you may be entitled to a repair, replacement or refund.

How to Request a Return

To request a return, please email andre@rauesleather.com.au with your order number and the reason for your return.

Approved returns should be sent to:

Raues Leather
63–69 Seymour Street
Traralgon VIC 3844
Australia

Please wait for return instructions before sending your item.

Non-Returnable Items

We do not accept change-of-mind returns on sale items or gift cards.

This exclusion does not affect your rights under Australian Consumer Law. Faulty or otherwise non-compliant products may still be eligible for a remedy where required by law.

Refunds

Once we receive and inspect your returned item, we will notify you whether your refund has been approved.

Approved refunds will be issued to your original payment method. Please allow up to 10 business days for us to process your refund. Your bank or payment provider may require additional time for the funds to appear in your account.

If more than 15 business days have passed since your refund was approved, please contact us at andre@rauesleather.com.au.

Contact Us

If you have any questions about returns or refunds, please contact us at andre@rauesleather.com.au.